Frequently Asked Questions

Frequently Asked Questions

Shipping

How long does shipping take?
Standard shipping to the US takes 7–14 business days. Expedited options may be available at checkout.

Do you offer free shipping?
Yes! We offer free shipping on all orders over $90.

Do you ship internationally?
Yes, we ship worldwide. International delivery times vary by destination.

Orders & Returns

Can I cancel or change my order?
Orders can be modified or cancelled within 24 hours of placement. Please contact us immediately at our Contact Us page.

What is your return policy?
We accept returns within 14 days of delivery for unused items in original packaging. Please visit our Refund Policy page for full details.

My item arrived damaged — what do I do?
We're sorry to hear that! Please contact us within 7 days of delivery with a photo of the damage and we'll make it right.

Products

Are your products safe for pets?
Absolutely. All PetsHaven products are carefully selected for pet safety and quality. Product materials and specifications are listed on each product page.

How do I choose the right size?
Each product page includes sizing information and dimensions. If you're unsure, feel free to contact us and we'll help you choose.

Payments

What payment methods do you accept?
We accept PayPal and other payment methods available at checkout.

Is my payment information secure?
Yes. All transactions are processed through secure, encrypted payment gateways.

Still have questions?

We're happy to help! Contact us here and we'll get back to you within 24 hours.