Shipping Policy

Last Updated: July 2026

Thank you for shopping with PetsHaven Pet Store. We are committed to delivering your orders safely and on time.

Free Shipping Enjoy free shipping on all orders over $90. Orders below $90 will have shipping costs calculated at checkout based on your delivery location and package weight.

Order Processing

• Orders are processed within 1–3 business days after payment is confirmed.
• Orders are accepted 24/7 through our online store.
• During peak periods, processing times may be slightly longer.

Estimated Delivery Timeframes

• Local Deliveries: 2–5 business days
• Nationwide Deliveries: 5–14 business days
• International Orders: 7–21 business days
• Remote Areas: 10–21 business days

Delivery times are estimates and may vary due to courier delays, customs processing, or weather conditions.

Order Tracking Once your order ships, you'll receive a confirmation with tracking information so you can monitor your delivery.

Damaged, Missing or Incorrect Items Contact us within 48 hours of delivery with your order number and photos and we'll resolve it promptly.

Lost Packages If your package appears lost, contact us and we'll investigate with the carrier.

International Shipping Available to selected countries. Customs duties, taxes, and import fees are the customer's responsibility unless otherwise stated.

Contact Us 📧 petshaven47@gmail.com | Support available 24/7